Cloud & AI Solutions for SMEs
Practical, ready‑to‑run services you can rely on: cloud workplace, business systems, managed IT — plus AI chatbots, analytics and workflow automation. One point of contact, seamless delivery end‑to‑end.
Cloud Workplace Setup
Google Workspace, Microsoft 365 or Zoho — business email, storage, SSO and device policies configured for SME teams.
Business Email
Custom domain with Gmail/Outlook, SPF/DKIM, shared mailboxes and retention.
Cloud Storage
Drive/OneDrive: access control, shared drives, backups and lifecycle rules.
Collaboration
Docs/Sheets/Meet or Teams — real‑time co‑authoring and secure sharing.
Security & SSO
MFA, SSO, conditional access and device compliance policies by default.
- Get the right platform for your team — we compare Google, Microsoft and Zoho for cost, fit and simplicity.
- Seamless migration with zero disruption and secure domain/DNS setup.
- Strong‑by‑default access: users, groups, retention and sharing configured to protect your data.
- Fast onboarding with clear guides and admin handover so your team is productive on day one.
Business Systems (CRM/ERP/HR)
Implement Zoho, Odoo or Freshworks to unify sales, inventory, finance, HR and support — configured for SME workflows.
CRM for Sales
Pipelines, quotes, email sync and WhatsApp/telephony integrations.
ERP & Inventory
Products, purchasing, stock, warehousing and invoicing with approvals.
HR & Payroll
Leave, claims, timesheets and payroll — localized where available.
Integrations
Accounting, e‑commerce, POS and analytics — one source of truth.
- Map your processes end‑to‑end and uncover quick wins that save time immediately.
- Right‑sized modules configured with roles, fields and automations that remove manual work.
- Bring your history across and connect finance, e‑commerce and communications so data flows.
- Dashboards and reports improved continuously as your team adopts and scales.
Managed IT & Security
Proactive monitoring, patching, backups and endpoint protection delivered with clear SLAs and reporting.
Device Management
Setup, patching, antivirus/EDR and remote support for your endpoints.
Backup & Restore
Scheduled backups (cloud/SaaS/servers) with test restores and logs.
Security Baseline
MFA, password policy, least privilege, app allow‑lists and alerts.
Compliance
Templates for policies, incident response and vendor risk tracking.
- Clear SLAs with fast response — we review devices & cloud apps and agree what “good” looks like.
- Always‑on protection: monitoring, secure backups and proactive risk management.
- Know where you stand with monthly summaries for patches, backups and incidents.
- Quarterly hardening to close gaps, reduce risk and improve resilience.
AI Customer Service (Chatbots)
WhatsApp, Telegram and website bots that answer FAQs, qualify leads and hand off to humans when needed.
Omnichannel
Deploy on WhatsApp, Telegram, webchat and Facebook Messenger.
Knowledge‑aware
Train on your FAQs, PDFs and CRM data for accurate answers.
Lead Capture
Collect contact details, route by topic and auto‑create CRM records.
Human Handoff
Escalate to your team with full context in WhatsApp/CRM inbox.
- Start where impact is highest — FAQs, bookings, lead gen or support flows.
- Securely connect WhatsApp/Telegram/web and your knowledge sources.
- Friendly conversation flows with smart intent detection and clear escalation to humans.
- Go‑live fast, then tune monthly to lift resolution and conversion rates.
AI Marketing & Analytics
Turn CRM, POS and campaign data into insights — forecasting, churn risk, segmenting and KPI dashboards.
Dashboards
Sales, marketing and service KPIs — near real‑time and shareable.
Attribution
Know which channels and creatives actually drive conversions.
Churn & Next Best Action
Predict at‑risk customers and trigger targeted offers or outreach.
Data Pipelines
Automate data pulls from CRM/POS/ads to your analytics store.
- Agree the questions that matter and the KPIs that prove success.
- Connect CRM/POS/ads and deliver clean, trustworthy dashboards.
- Add forecasting, churn risk and next‑best‑action where it actually helps.
- Enable alerts and monthly reviews so decisions happen on time.
AI Productivity & Automation
Automate repetitive work — reporting, invoicing, scheduling and approvals — using secure no‑code tools and APIs.
Reporting
Auto‑generated weekly/monthly reports from your systems and sheets.
Finance Flows
Invoice creation, reminders, reconciliation and statement emails.
Scheduling
Bookings, reminders and follow‑ups across email, SMS and WhatsApp.
Workflows
Multi‑step approvals and hand‑offs between teams and tools.
- Identify repetitive tasks stealing time across teams.
- Prove value quickly with no‑code (Zapier/Make) and safe API hooks.
- Production‑grade automations with logging, retries and notifications.
- Upskill your team and expand coverage each month.